Guarantee & Registration

Uccello aims to build and supply all our kettles as flawless as possible. We are confident in our workmanship and so we guarantee all our kettles for 12 months from the purchase date of your kettle. Should your kettle be damaged or defective please contact us and we will replace it.  

This also applies if you purchased your kettle from one of our distributors or resellers.  If it was from an actual store, just pop back in with your kettle and receipt and they’ll make the exchange on the spot for you.   

If it was purchased online, you will need to contact the seller (all that information should be stored on your email) and they will be able to activate your guarantee.

Feel free to contact us if you have any issues with your guarantee by emailing enquiries@uccellodesigns.com

Please register your kettle below.

Kettle Registration

Let us help

To assist us in bringing you the product features that you want and deserve, we would also be grateful if you could complete the following short questionnaire.

What were the two most important factors influencing the choice of this product?
CostAvailabilityFamiliarity with supplierLack of alternativesLook of the kettleThe kettle was recommended

Has our product helped you, and in what way?
It hasn'tIt enables me to safely use boiling water independentlyIt enhances my experience in the kitchenIt has enabled me to maintain my level of independence

Do you have any suggestions to improve our product?

To make your life easier with lifting, moving, pouring or holding; where should we spend our time developing aids to help you?

Would you like to receive additional information about Uccello products and new developments?
YesNo

Guarantee

We have spent many, many hours carefully designing, and sourcing the best raw materials and components for our kettle, so it can be built to the highest standard possible.

You are entitled to have the product repaired or replaced if it fails to be of acceptable quality, even if the failure does not amount to a major failure. To ensure prompt processing of any warranty claims, please complete the product registration.

Terms & conditions

1. Warranty

Uccello marketing, and its authorised agents, guarantees to the original purchaser that all Uccello products purchased from an authorised stockist will be free from defects in materials and / or workmanship for the duration of the warranty from the date of purchase. Any product deemed faulty in terms of materials and / or workmanship that is returned to the original place of purchase within the warranty period – 12 months from date of purchase, together with proof of purchase and will be replaced free of charge.

2. Exclusions

The warranty referred to above does not apply:

  • To any defect of failure attributable to accident, misuse, abuse, negligence, including non-adherence to the prescribed operation instructions on the part of the user, or to
  • Improper installation or connection to an inadequate or faulty power source;
  • If the product has been serviced or repaired by any party not expressly authorized by Uccello marketing to do so; If any serial number has been removed or defaced;
  • If the product is used outside the country of purchase;

3. Statutory rights

The terms of the warranty set out herein are additional to, and in no way limit, vary or exclude any rights conferred by any conditions or warranties imposed by the provisions of the trade practices act, 1974, Australia, and / or any applicable local legislation in the country of purchase.

Contact our team

Email: enquiries@uccellodesigns.com

Office Address: 1/14 Tayet Link, Bibra Lake, Western Australia 6163
Postal Address: PO Box 626, Fremantle Western Australia 6959