When it comes to returning a broken/faulty kettle within the warranty period (2-year warranty guarantee) we would ask that you email our Customer Care Team with:

• A description of the issue you are having.
• The order number you will have received after your purchase directly from our website or from Amazon (this will be in your email inbox either from our sales email – sales@uccellodesigns.com or from Amazon).
• The batch code/batch number – you will find on the base of the Uccello Kettle vessel.
• If possible, an image of the broken/faulty kettle.

Please note, Uccello Designs do not cover the cost of returns.

Our Customer Care Team will then send out the replacement part or a full new kettle (depending on the problem) that same day.