We offer a 7-day 'Change of Mind' policy. This means, that for whatever reason, you feel your product does not fit your needs and you wish to return it, we first will need to establish that it hasn't been used and isn’t damaged so we can process the return.
This can be done by contacting Denise a...
In the unlikely event that your order is broken/faulty, you can return it by contacting our Customer Care Team. Once the issue is determined we will let you know if you should discard your order or post it back to us for investigation.
Should you be asked to post it back, our Customer Care Team w...
Should your order or any of its parts need an inspection, our Customer Care Team will email you the address to post it back to. Uccello Designs do not cover the cost of returns.
Our customer care team will then send out the replacement part or a completely new product (depending on the problem) t...
