When it comes to returning a broken/faulty kettle within the warranty period (2-year warranty guarantee) we would ask that you email our Customer Care Team with:
- A description of the issue you are having.
- The order number you will have received after your purchase directly from our website or from Amazon (this will be in your email inbox either from our sales email – email@example.com or from Amazon).
- The batch code/batch number – you will find on the base of the Uccello Kettle vessel.
- If possible, an image of the broken/faulty kettle.
We will then create and pay for a postage label and email it to you. All you need to do is print the label, stick it onto the box and post it back to us.
Our Customer Care Team will then send out the replacement part or a full new kettle (depending on the problem) that same day.