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Do you charge for delivery?

Every product or spare part purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. Should you ever need to return your Uccello order or its parts to us, we cover the delivery costs too. If there is a need to ret...

Can I place my order over the phone?

We currently do not offer an ''order over the phone'' service. We do, however, work hard to provide an easily accessible, safe, and secure experience when purchasing on our website. Remember, you can never purchase by accident by clicking buttons. Feel safe to browse until you are content and hav...

What happens if I am not home when my order is delivered?

Worried that you won't be home when your Uccello order is being delivered? Not to worry, you can leave a note for our couriers to leave your parcel with a neighbor or in a safe area of your home. Should you have any issues or questions, please do not hesitate to contact our Customer Care Team. Sh...

How can I change the delivery address on my order?

If you would like to change the delivery address for your order, please contact our Sales Team directly. You can do this by responding to the ''Order Confirmation'' email you received directly after you purchased on our website, or you can email us directly on sales@uccellodesigns.com. *Please no...

How can I change/cancel my order?

To make changes to your order or to cancel it, you can reply to the ''Order Confirmation'' email that you would have received after your purchase with your order number and tell us what you would like to change or amend. Alternatively, you can email our sales team direct at sales@uccellodesigns.c...

Why won’t my order go through?

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your order may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then your purchase will not go thro...

How do I know that my order went through?

You will know your order has been successful once you have reached our 'thank you' page. Our thank you page looks like this:    We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this:   ...

How do I apply my discount code on the Uccello Designs Website?

When applying your discount code, the first opportunity will be in the cart. Once in the cart, you will see a text box directly under the image of the product/s you are purchasing. Applying your discount code in the cart: Type your discount code into the allocated text box Once you have con...

Where can I purchase Uccello Designs products?

You can purchase any of our daily living aids directly from our website by clicking here and hovering over the ''Shop'' button on the website menu. All product pricing includes sales tax and come with free delivery. There are no further charges. We have a step-by-step tutorial here if you would l...

How long will my refund take after I have cancelled my order?

Once the cancelation of your Uccello order is successful, we will issue your refund immediately. You will see the refunded amount in your account in approximately 5-10 working days, depending on your bank.   Of course, if you are worried or have not yet received your refund in the abov...
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